Return and Refund
The Coachfilters gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 30 days* of the arrival date.
Please carefully review our policy. If you have any questions please contact our customer service team via E-mail: [email protected]oachfilters.com.
- 30 Days Return Warranty is counting from the date you receive the package.
- Items should be completed, undamaged, and returned in their original packaging where possible.
- All returns must be received *within 30 days* of the arrival date.
- All returns must be authorized by the customer support team. Return without authorization is not accepted and the customer is fully responsible.
- We currently do not offer return labels nor do we reimburse return shipping costs. And, we also do not charge any return handling fees.
- All items are inspected on return. Items returned in poor condition will be returned to the customer.
WE ACCEPT RETURNS IF:
- The product received is of poor quality.
- The product was damaged before receipt.
- We sent the wrong package.
- Other situations are caused by operational errors of CoachFilters.
WE DO NOT ACCEPT RETURNS IF:
- The product has been used or cannot be sold again.
- The wrong order was placed due to a customer operation error.
- The product is damaged due to improper operation by the customer.
- Other situations are caused by the improper operation of the customer.
*If you are not sure whether your situation is eligible for a return, please feel free to contact us. Email: [email protected]
HOW TO RETURN:
- CONTACT THE CUSTOMER SERVICE AND ASK FOR RETURN AUTHORIZATION FIRST. Email Address: [email protected]
- Fill out the return form that includes your order ID and slip it into the package with your original receipt and the item you are returning.
- At this time, we do not provide return labels. We suggest using USPS.
- Hold on to your Tracking Number in case we need to locate your return.
- Once we receive your return, our customer service will offer a refund or exchange within 24 hours.
REFUND PROCESSING TIME
- You will receive your refund on the same account that you used to pay for your order. It usually takes around 7-14 business days (Credit card) or 48 hours (Paypal) for the money to arrive, entirely depending on your credit card company and any intermediaries.
Email: [email protected]
Tel: +86 15813752946 Monday - Sunday: 9:00 am - 6:00 pm EST
Live Chat: Monday - Sunday: 9:00 am - 6:00 pm EST